Delivery
We deliver to addresses in the United Kingdom only.
- Standard tracked delivery: £6.00 per order.
- Free delivery on orders over £500.
- Delivery time: usually 3 to 5 working days from when your order is placed.
Your products are sent directly to you by our UK pharmacy partners, Healthxchange Pharmacy and ACRE Pharmacy, in plain packaging. If your order contains products from both pharmacies, it will arrive in two parcels and we will email you as each one is dispatched.
Orders are processed Monday to Friday, excluding UK bank holidays. Orders placed at the weekend are processed the next working day. When your order is dispatched, we will email you a tracking link.
Prescription items are only sent after a consultation and once your prescriber has issued your skin plan.
Returns and refunds
Non-prescription products: you can return unopened, unused products in their original sealed packaging within 14 days of delivery for a full refund of the product price. For hygiene and safety reasons we cannot accept returns of products that have been opened or used, unless they are faulty.
Prescription products: once a prescription item has been dispensed by the pharmacy it cannot be returned, unless it is faulty or we have sent the wrong item.
Faulty, damaged or incorrect items: please contact us within 14 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, including delivery.
How to return an item
- Email us at info@alcoveaesthetics.com with your order number and the item you want to return, within 14 days of delivery.
- We will reply with the return address and instructions.
- Send the item back in its original sealed packaging. Return postage is paid by you unless the item is faulty or incorrect. We recommend a tracked service.
Refunds are made to your original payment method within 14 days of us receiving the returned item. Original delivery charges are not refunded unless the item was faulty or incorrect.
This does not affect your statutory rights under UK consumer law.
Contact us
Alcove Aesthetics (Alcove Aesthetic Ltd)
120 Pall Mall, London
Email: info@alcoveaesthetics.com